Before submitting this form please, review carefully our SLA policy as well as our terms and conditions.

Please, note that will be unable to issue a credit for any issues outside of our SLA and terms & conditions.

Please submit all of the required info below.


I confirm that I have read and understand MochaHost does not provide financial compensations or issue credit for services outside of the terms & conditions, and SLA policy at which I have agreed at sign up.
NOTE:

All credit requests are manually being investigated and verified by our team to ensure that all issues are addressed if such are detected during the investigation.

Please, allow 7 business days for us to complete the investigation and get back to you.

Once you complete the form you will receive an automatic e-mail reply which will contain a ticket ID which you can use for tracking of your upgrade request.

All requests are processed by our Credit Requests department through normal business hours: Sunday-Monday, 6:00am UTC to 9:00pm UTC.

 
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