Thank you for your interest in our services!

Below you will find couple of options which you can use to Downgrade your Current payment cycle or adjust your package type.


Account Info:

Linux or Windows

Option 1: Billing cycle downgrade only:


Option 2: Package downgrade options:


IMPORTANT: Unsupported Package Downgrade!

Note, that due to limitations such as difference in features offered, technologies used, operating system differences, and migration obstacles, we currently have limitations of which packages can be downgraded through this process. Unfortunately the package you currently have selected is not available for downgrade through our automatic downgrade process.

Anyone interested in downgrading package which is currently not listed under our "Your Current plan" drop down will need to first Sign Up for a brand new hosting account and transfer any website data from the old hosting account to the new account. Unfortunately we are unable to provide assistance at this time for these type of migrations.

Once you setup your new account, and transfer your data we recommend that you confirm that everything works properly with your new account, and that you also have backup of your previous account data.

When ready, you can request your old account (that you confirm that you no longer need) to be canceled, which you can do by using the form at:

http://www2.mochahost.com/cancel_request.php (Please, select for reason "Downgrade Request")

When canceling the account that you no longer need, we will either:

  1. Refund the remaining of any unused fees for accounts purchased less than 60 days ago or last payment made towards an account that are less than 60 days old.

  2. If your last payment for your account that you are canceling is more than 60 days old, we will add the remaining of the account balance as a credit towards your account.

Credit/Refund/Cancellations requests are processed by our Billing department through normal business hours:

Sunday-Monday, 6:00am UTC to 9:00pm UTC.

We are not responsible for any lost which may occur due to downgrade of your package. By pressing on the "Downgrade Plan" button below you agree to our terms and conditions.
I understand that no data/account setting Migration assistance is available for any Downgrade requests.
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Once you complete the form above you will receive an automatic e-mail reply which will contain a ticket ID which you can use for tracking of your request. We will review and respond to your request within 24-48 hours.

All Downgrade requests are processed by our Upgrades/Downgrades department through normal business hours:

Sunday-Monday, 6:00am UTC to 9:00pm UTC.