Privacy Policy of MochaHost.com

To Our Individual Clients:

Your privacy is important to us, and maintaining your trust, and confidence is one of our highest priorities. We respect your right to keep your personal information confidential, and understand your desire to avoid unwanted solicitations. A recent law change requires us (along with banks, brokerage houses, and other financial institutions) to disclose our Privacy Policy to you – which we are more than happy to do. We hope that by taking a few minutes to read it, you will have a better understanding of what we do with the information you provide us, and how we keep it private and secure.

MochaHost complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  MochaHost has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit  https://www.privacyshield.gov/.


A. What information do we collect?

We collect information from you when you register on our site or fill out a form. We may also collect any of the information via automated means such as cookies.

When ordering or registering on our site, as appropriate, you may be asked to enter your personal information. Personal information you give to us depends on the type of service, support, or sale inquiry, and may include your name, address, telephone number, fax number, and email address, payment history, payment type, date of payment, domain name, credit card and other payment information. The financial information will be solely used for billing you for the service you requested, If you purchase by credit card, the information may be forwarded to your credit card provider.


B. What do we used your information for?

Any of the information we collect from you may be used in one of the following ways:


C. How do we protect information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. When we ask for financial information (such as credit card number) that data is protected using Secure Socket Layer (SSL) technology.


D. Parties to Whom We Disclose Information

As a general rule, we do not disclose personal information about our clients or former clients to anyone. However, to the extent permitted by law and any applicable state Code of Professional Conduct, certain nonpublic information about you may be disclosed in the following situations:

If a third party providing services on our behalf processes your Personal Data in a manner that violates Privacy Shield Principles, the third party is liable for damages unless it is proven that MochaHost is responsible for the event giving rise to the violation.

The Federal Trade Commission has jurisdiction over MochaHost’s compliance with this Policy, the EU-US Privacy Shield Framework.


E. Confidentiality and Security of Nonpublic Personal Information

Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our firm and other parties who must use that information to provide services to you. Their right to further disclose and use the information is limited by the policies of our firm, applicable law, our Code of Professional Conduct, and nondisclosure agreements where appropriate. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration, or premature destruction.


F. Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sited. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


G. Changes to this Policy

If we decide to change our privacy policy, we will post those change on this page. Any change to our policy will supersede previous version.

This policy was last modified on 8/16/2016


H. Contacting Us

Thank you for allowing us to serve your webhosting needs. We value your business and are committed to protecting your privacy. We hope you view our firm as your most trusted advisor and we will work to continue earning your trust. If you have questions or complain regarding our Private Policy or practice, please contact us at [email protected].

In compliance with the EU-US Privacy Shield Principles, MochaHost commits to respond to inquiries and resolve complaints about your privacy and our collection or use of your Personal Data. Note that you have the right to access, correct or delete your Personal Data. Any European Union citizen with inquiries or complaints regarding this Policy and/or his or her Personal Data should first contact MochaHost.

If we have not been able to satisfactorily resolve your question or complaint regarding our privacy practices, you may raise your concern to the attention of your EU data protection authorities (“DPAs”). The DPAs will establish a panel to investigate and resolve complaints brought under the Privacy Shield and MochaHost will cooperate with this panel. Furthermore, MochaHost will comply with the advice given by data protection authorities and take necessary steps to remediate any non-compliance with the Privacy Shield Principles.

As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.