To cancel your account hosted with us/the package you do not need anymore, please, complete the online form at:

Select Services -> My Services. Click on the package you would like to cancel and then select the option "Request Cancellation" which is located on the left side of the page.


Please note that the cancellation/refund request may take up to 7 business days to be processed on our end - however your account cancellation/refund date will be the same date you have requested the refund.

Please do NOT chargeback your credit card/PayPal since this will further delay your refund processing time.

All Cancellation Requests are processed by our Billing Department through normal business hours:

Monday-Friday, 6:00am UTC to 9:00pm UTC.

We received almost a perfect score (4.5 out of 5) from cnet, and have been included in their Best Hosts of 2021 listing. Below is a quote from the official editorial review on cnet:

"The company has a wide range of offerings, but by far, the stand-out feature MochaHost provides is a 180-day money-back guarantee. That's the best we've seen so far, and it removed just about all of the risk from any hosting experience.

Overall, we were impressed with how customer-centric the company's offerings are. For example, unlike some of the hosting providers we've profiled (and deducted points from), MochaHost's published prices don't balloon once you've settled in with their service. They have a lifetime price-lock guarantee

They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software."

The complete review is available at: