If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'.
This will be assigned within our system to a senior member of management who will investigate the issue and report back.
If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: World Host Group US Inc, 87 North Road, Poole, Dorset BH14 0LT
A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you. If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.
We received almost a perfect score (4.5 out of 5) from cnet, and have been included in their Best Hosts of 2021 listing. Below is a quote from the official editorial review on cnet:
"The company has a wide range of offerings, but by far, the stand-out feature MochaHost provides is a 180-day money-back guarantee. That's the best we've seen so far, and it removed just about all of the risk from any hosting experience.
Overall, we were impressed with how customer-centric the company's offerings are. For example, unlike some of the hosting providers we've profiled (and deducted points from), MochaHost's published prices don't balloon once you've settled in with their service. They have a lifetime price-lock guarantee
They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software."
The complete review is available at: